Privacy Policy

Information We Collect

We gather information that helps us deliver a secure, personalised, and enjoyable experience. This includes details you provide directly when creating an account, making transactions, or contacting our support team.

Personal Information

During registration and ongoing use, we may collect your full name, date of birth, email address, residential address, telephone number, and government-issued identification documents required for verification purposes. Payment information, including banking details or e-wallet credentials, is also collected solely to process deposits and withdrawals.

Technical and Usage Data

Our systems automatically record certain technical information such as your IP address, browser type and version, device operating system, pages visited, time spent on the site, and referral sources. This data helps us understand how our platform is used and allows us to improve functionality and security.

How We Use Your Information

The information we collect serves several important purposes. Primarily, it allows us to create and manage your gaming account, verify your identity, process financial transactions, and provide customer support. We also use it to personalise your experience, offer relevant promotions when you have opted in, detect and prevent fraud, and meet legal and regulatory obligations including anti-money laundering requirements.

We only process your information for the purposes outlined above and will not use it in ways that are incompatible with those original reasons.

Sharing and Disclosure

We do not sell your personal information to third parties. However, we may share it with carefully selected service providers who assist in operating our platform. These include payment processors, identity verification agencies, customer support tools, and hosting providers. All such partners are contractually obligated to maintain the confidentiality and security of your data.

Disclosure may also occur when required by law, such as in response to valid requests from regulatory authorities or law enforcement agencies operating in Canada. In the event of a business transfer or merger, your information may be passed to the new operator under the same privacy protections described here.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to ensure smooth operation and to enhance your experience. Essential cookies allow you to log in and maintain your session, while preference cookies remember your language and display settings. Analytics cookies help us understand visitor patterns so we can improve the site.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our platform.

Data Security Measures

We take the protection of your information seriously and employ industry-standard security measures. These include encryption of sensitive data during transmission, secure servers with restricted access, regular security assessments, and staff training on privacy practices. While no system can guarantee complete security, we continuously work to maintain a high level of protection for the personal information entrusted to us.

Your Rights and Choices

As a Canadian player, you have several rights regarding your personal information. You may request access to the data we hold about you, ask for corrections if it is inaccurate, or request deletion of your information where permitted by law. You can also withdraw consent for certain processing activities, such as marketing communications, by adjusting your account settings or contacting our support team.

To exercise any of these rights, simply reach out to our customer service department. We will respond to your request within the timeframes required by applicable Canadian privacy legislation.

Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. Once retention is no longer required, we securely delete or anonymise the data.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our practices, technology, or legal requirements. The revised version will be posted on this page with an updated effective date. We encourage you to review the Privacy Policy from time to time so you remain informed about how we protect your information.

By continuing to use High Flyer Casino, you acknowledge that you have read and understood the practices described in this Privacy Policy.